Cascading delays
The vendor slips a week, you slip your client by two, and you lose control of your schedule. Here the date is set before we start, and if it moves, you hear it from us before the deadline, never after.
[process]
What happens between your brief and delivery
You judge a subcontractor on three things: do they give you the price and delivery date before starting, do they check their work before sending it, and do they answer when things get stuck. Here’s how we handle all three.
24 h
Between the discovery call and your first project going into production.
24 h
To get an itemized quote for a project (line items, options, total and date), in business hours.
4 h
Maximum response time on the shared channel, in business hours.
$0
What the first project costs. A real job, produced and delivered under your brand.
[the diagnosis]
What breaks a subcontracting deal is almost never technical skill
It’s vagueness: nobody wrote down who does what, by when, at what price. Here are the six situations that really hurt an agency, and the rule we apply to each.
Code that breaks in production
Delivered Friday, broken Monday, and you’re the one who gets the call. Nothing ships without going through the same checklist every time: browsers, mobile, forms, redirects, performance.
Budget creep
The quote said one number, the invoice shows another. Here, the price quoted is the price you pay. Any out-of-scope request is priced and approved in writing before we do it, or it doesn’t get done.
Code nobody can pick up
The day you switch vendors, nobody can make sense of what was done. You get a clean Git repository, clear naming, and a handover note written for someone who has never seen the project.
A disappointed end client
The quality delivered isn’t what you sold. You approve every deliverable before it reaches your client. Nothing gets to them without going through you first.
The vendor who goes dark
Three days of silence while your client waits. One channel, one named contact on each side, a reply within 4 business hours. Planned time off is announced in advance.
[step by step]
From the first call to the first project delivered
The first four steps happen only once and take less than 24 hours from the call. Each one produces a written document, so you always know where things stand without asking.
The NDA, if you want it
the same dayMany agencies won’t say anything about their client until an agreement is signed. Fair enough. Ask and it goes out the same day, no strings attached and no obligation. If your agency has its own, we’ll sign yours.
What you receive: the NDA signed on our side, ready to countersign.
Discovery
20 minutesWe look at what your agency does, where you’re at capacity, and how many projects a month you’d send us. If it’s outside our scope, we tell you on the call, not three weeks later.
What you receive: a written summary of the agreed scope, or a clear explanation of why it’s not a fit.
One agreement, and the channel opens
within 24 hoursConfidentiality, non-solicitation of your clients, transfer of rights, rate card: a single one-page agreement covering every future project. Right after, a named contact on each side and one channel for everything.
What you receive: a signed agreement, a live channel, a shared tracking board.
The first project, free
within 24 hoursYou send a real project, not a test. We produce it in full and deliver it under your brand, no invoice, no commitment, once per agency. That project kicks off within 24 hours of the discovery call.
What you receive: the finished project with its source files, yours even if you don’t continue.
Ongoing production
ongoingYou open a ticket and get an itemized quote and a date within 4 business hours. As many projects as you need run at once, each with its own date. Every deliverable goes through QA, then comes to you, never straight to your client.
What you receive: the finished work, plus a QA note listing what was checked.
Review and adjustment
every monthWhat was delivered, how long it took, and where the estimated turnarounds didn’t match reality. What got stuck, on your side and ours: we name both, or the review is pointless. Then we adjust next month’s volume.
What you receive: a one-page review, with the on-time delivery rate.
[commitments]
What’s written into the agreement you sign
Four commitments you can hold us to, not four sales pitches.
01
Repeatable quality
The same checklist applies to every delivery, whatever the service: rendering across browsers and on mobile, forms, redirects, performance, basic accessibility.
02
Operational security
Access to your systems is individual, stored in an encrypted password manager, and revoked when the job ends. No shared logins, no plaintext passwords.
03
Confidentiality
NDA signed before any detailed discussion, on request and with no strings attached. Your end clients are never named outside their own project.
04
Ownership of the code
Full transfer of rights on final payment. You get the Git repository, the source files, and a handover note written for a developer seeing the project for the first time.
[red lines]
What we will never do
Better to say it upfront than have you find out mid-project.
- Contact your clients. Never on our own initiative, for any reason, even after we stop working together.
- Appear anywhere. No signature, no footer credit, no visible repository. No mention of Kuroflow on anything we produce.
- Show your work. Not on this site, not in meetings, not even anonymized, without your written consent.
- Deliver without checking. If we can’t deliver clean work on time, you hear it from us before the deadline, not after.
- Bill without approval. Out-of-scope requests are priced and approved in writing, or they don’t get done.
- Make you dependent. No proprietary code, no hosting lock-in, no technical reason you’d ever have to come back.
[f.a.q]
Questions about the process
On turnaround, approval, and what happens when things don’t go to plan.
contact@kuroflow.comAs many as you need. Every project gets its own delivery date, set before we start. An agency that signs three clients in the same week gets three dates, not a waiting line. And if a deadline can’t be met, you hear it from us beforehand, never after.
You hear it from us before the deadline. And if the delay is our fault, you get 10% off the job per day of delay, negotiable. That’s in our written terms, not just on this page.
It comes to you, never to your client, with a QA note listing what was checked. You approve it or ask for changes: changes within the agreed scope are included at no charge.
No. Send what you have, even if it’s partial. If we need more to pin down the scope, we ask in our reply. What stalls a project is never a short brief; it’s a request nobody has put limits on.
Time off is announced in advance on the shared channel, with the dates and what’s still covered. We never start a job if we know its deadline falls in a period we can’t cover.
The first project is free: one of your real client projects, fully produced, delivered under your brand, no invoice, no commitment, once per agency. You judge the actual work before paying for anything.
[pilot project]
The first project is free
One of your real client projects, fully produced and delivered under your brand, no invoice, no commitment. One per agency. Kickoff within 24 hours of the call, and yours to keep even if you don’t continue.